The fine print, in plain English
Terms
Short and readable on purpose. If anything here is unclear, email us and we will explain it before you commit to anything.
The deal
$249 a month for 24 months. No setup fee, and no lock-in beyond what is written below. Guaranteed: after the 24th payment the website is yours, the files, the design and every word we wrote. In writing, not a promise we can walk back.
What "yours" means
The site files, the design and every word we wrote, transferred to you. Your domain is yours from day one and stays in your name. If you don't have one, we'll register it for you and that's yours too. We don't hold anything hostage.
Money-back guarantee
You can't lose at any point. Before the site goes live, or within 30 days after it does, ask and you get a full refund. No reason needed.
Leaving early
If you leave before the 24 months are up, you settle the account: pay the remaining balance in full and the website is yours straight away, or pay half the remaining balance to close it out and walk away owing nothing.
The care plan
Hosting, SSL, daily backups, security, maintenance and unlimited same-day updates, included free for the 24 months. From month 25 it's optional at $150 a month, cancel any time. If you don't want it, the site is still yours.
Missed payments
We will email or text. Nothing happens for 14 days: no late fees, no interest. If it stays unpaid past 30 days we may pause the site until it's sorted.
What we need from you
The onboarding form, photos where you've got them, and answers when we ask. The build clock runs on your replies.
Your content
Anything you send us stays yours, and you confirm the photos and text you give us are yours to use.
What we don't promise
We build to rank and to be found by AI, but nobody can guarantee a position on Google or a number of leads. Anyone who does is guessing. What we guarantee is the build: 100/100 on Google's SEO, accessibility and best practices tests, every page written, and your Google Business Profile set up.
Payments
Handled by Stripe. We never see or store your card details.
Questions
Email mail@onlinespark.com.au.
Let's sort your website.
Month one starts everything. Pay, tell us about your business in one short form, and we get building.
We take two builds a month.
Got questions first? Email us or text us, we reply same day, usually much quicker.